Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Crazy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animecrazystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@animecrazystore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@animecrazystore.com
Generally good but stick out yarn. Sizes to agree.
Good quality, arrived in moscow for 2 weeks, one minus the fact that in some places there were threads and quite a bit crooked sewn seam, but it is not noticeable
In rostov-on-don came very quickly, some threads stick out, and so the cloak is just beautiful, thanks to the store, ksta, "yo dog, i'm not naruto uzumaki"
Nice cloak Its value pays
it's good only a little in perception but its good
The suit is neat, the height of 164 size l is excellent. It was necessary to have time by the time, asked the store to send quickly, he did quickly. All cool and seller and goods!!
The cloak is good. Dimensional grid too. The fabric inside and outside is the same-synthetics.
It came early, threads stick out, but this does not spoil the goods, everything is very good, i'm happy. You can safely order❤️
Quality is just on top. Signs, as everyone says, are sewn, which is much better than stickers. For this you can already put 5 stars. In size, i can say that it is better to take one more. And if you want the sleeves to hang (completely hide the palm), then at all two. Came in the usual package, pretty fast. Many write that the collar is not worth it. More like: ddd
Epic
The costume came pretty fast. Quality for its price is quite normal, although there are places where the threads will pull out
The goods came quickly, sticks out a lot of threads and by itself a thin very some. But in general not bad)
The cloak came very quickly to st. petersburg, only two weeks. The material is pleasant, does not smell anything. Everything is sewn well, the threads do not stick out anywhere. Cloak on the material as a windbreaker, so i think it can even be worn outdoors in spring or early autumn, it will not be cold. The item is very good, i was satisfied, thank you! (in the photo it is a little crumpled because just got it out of the package)
Good quality.
Thank you! I'm a pleasure: z Haters sasat
4 because the threads stick out
A little thread sticking out, but it's not scary
So i became a member of akatsk
Come To the wrong size
Good quality, all sewn exactly. Stuck a little thread, but it is not critical. XXL sat on the male L
Genial
absolutely loving this product
CLOAK IS GREAT! It is a high quality and cool look! I take XXL height 1,85
Krasnoyarsk reached 35 days, for the price, kachetvo satisfied. Ordered the growth of 170 size L.
Suitable, come in time so happy