Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Crazy Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animecrazystore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@animecrazystore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@animecrazystore.com
The product corresponds to the description. I liked the toy. I advise this store.
Very nice
The quality is excellent, the kunai (handle) just fits in the hand. Many thanks to the store)
They are very good for cosplay if you need some. Arrived quickly (2 weeks?)
Kunai is cool. The child is very pleased. Plastic is very heavy, looks like metal.
The longest order for my history with ali, the order was sent on january 31, received only today on march 28, t. E 2 months!!!!
The item is good but the final price is very high specially that after paying for the shipping the item was supplied to the local post office not to my address so I paid 11 dirham extra for each item. I placed one order for 10 items but each one was supplied separately packaged so I paid 110 dirham extra for the 10 shipments as admin fees !!
Solid plastic, nice!
The parcel came for a maximum of a month. Not as sharp as written in reviews, not as neat as i would like my injured soul perfectionist.
Where
Llegó bien
ty
Kunai cool, the box is also cool, the quality is good, i advise.
Its not too sharp where it would hurt anyone It fits perfectly in my hand as if it were real It looks exactly like the pic and it came sooner than expected There are little scratches on it but Im not too picky about that because you wouldnt be able to see them in pictures anyways Thank you so much It looks so cool
My son is going to love it!
Pick up today order. Wonderful kunai, pleased with its quality. Shipping, of course, is not very fast, but suspect that it is the fault of staff post To Russia. Respect!!
Item pretty much as described. Plastic is a little banged up, but otherwise fine.
Very quickly. Great job store!!! 5 +
Standards, good кунай
Good quality! Product description. Krasnoyarsk, posting for 13 days.
Very good кунай. Sorry, that only a plastic, would be sometime in the future to purchase real. Delivery very fast, recommend
Good, delivery about a month
Class
Well a little big but compliant a description. Thanks + + + +
its a cool kunai, its made of heavy duty plastic and has a nice cream rope tied around it. Overall great prop for the price, but took soooo long to get here.